Contact Us Exness Jordan

Exness Customer Support Channels in Jordan

At Exness, we provide tailored customer support for traders based in Jordan. Our support network includes various communication methods to ensure timely assistance. Operating 24/7, our services align with Jordan Standard Time (JST) and local market hours. Jordanian traders can reach us via live chat, email, phone, WhatsApp, and social media platforms. Our multilingual team is trained to address regional banking and regulatory specifics efficiently.

We integrate support directly with your Personal Area dashboard. This allows support agents immediate access to account data and trading history, enhancing problem resolution speed. Our support staff includes specialists for verification, payment processes, platform issues, and trading inquiries. We maintain average response times of 2-3 minutes on live chat and up to 24 hours for emails. Our system prioritizes urgent cases such as account security or withdrawal delays.

Available support channels include:

• Live chat via the official Exness Jordan website
• Email support at [email protected]
• Jordan toll-free phone line
• WhatsApp business account
• Social media messaging on Facebook and Twitter

Accessing Live Chat Support Through Exness Platform

To start a live chat session, visit exness.jo and click the chat icon at the bottom-right corner. The system detects your location and language preference automatically. For faster service, log into your Personal Area first, allowing support agents to access your profile and trading data immediately.

Live chat supports document uploads up to 10MB, including PDFs, JPGs, PNGs, and DOC files. You can share screenshots or verification documents directly in the chat. Additional features include screen sharing, chat transcript emailing, and priority queuing for verified accounts.

Response times during busy periods (8 AM – 6 PM JST) average 2-3 minutes. Complex or technical issues may be escalated, with responses within 10-15 minutes. Urgent account security matters are routed instantly to specialized teams. The chat tool keeps you informed of queue positions and estimated wait times throughout.

• Open exness.jo and click the chat icon
• Log in to your Personal Area
• Type your issue and send
• Upload supporting files if necessary
• Wait for response and follow instructions

Email Support System and Ticket Management

Submit detailed queries to [email protected], including your account number in the subject. Attach screenshots, error messages, and stepwise descriptions for efficient processing. Our automated system assigns a ticket number within five minutes of receipt.

Emails receive acknowledgment within 30 minutes and detailed replies within 24 hours. For complex problems, updates occur every 48 hours. The system translates emails automatically between Arabic and English to smooth communication.

You can attach multiple files up to 25MB per email, including bank statements and identification documents. All communications are encrypted for security compliance. Use the Personal Area dashboard to track ticket statuses, response times, and assigned representatives.

• Send email with account number in subject
• Include relevant attachments
• Receive acknowledgment and ticket number
• Track ticket status via Personal Area
• Respond to agent queries promptly

Phone Support Services for Jordan

Our toll-free phone line operates 24/7 with native Arabic and English speakers. Callers receive immediate help for account verification, deposits, withdrawals, and platform issues. Representatives verify identity through security questions before accessing account details. Call recordings enable quality assurance and dispute handling.

For complex problems, calls may be escalated or callbacks arranged with specialists. Professional account holders have access to account managers during business hours (9 AM – 5 PM JST). Emergency issues such as security breaches receive priority handling.

WhatsApp Business Support Integration

Use WhatsApp to contact us quickly via +962-X-XXXXXXX during business hours (8 AM – 8 PM JST). The service supports Arabic and English and handles inquiries such as account balances and transaction confirmations. Complex issues are initially assessed here before escalation.

WhatsApp allows sharing voice messages, images, and documents. Representatives can respond with voice notes if text explanations are insufficient. Video call sessions for platform navigation are available by appointment.

• Save and message our WhatsApp number
• Send text or voice inquiries
• Share documents or screenshots
• Request video call for screen sharing
• Receive automated replies outside business hours

Social Media Support Channels

Follow our Facebook (@ExnessJordan) and Twitter (@ExnessJO) accounts for updates and support. Use direct messaging for non-urgent help. Expect response times of 4-6 hours on Facebook and 2-4 hours on Twitter during business days.

Social media channels provide announcements on maintenance, feature releases, and Jordan-specific regulations. Private messaging maintains user privacy and security standards. Facebook live sessions occur weekly on Wednesdays at 7 PM JST, offering tutorials and Q&A in Arabic and English.

Personal Area Support Integration

Our Personal Area dashboard provides embedded support tools tailored to your current activities. Click the help icon on any page for relevant articles and video tutorials. The system suggests topics based on your navigation history and recent actions.

Submit tickets through Personal Area with automatic attachment of account details. Upload verification and support documents securely. Track ticket progress and receive notifications within the dashboard messaging system.

• Access contextual help articles
• View interactive tutorials
• Submit and track support tickets
• Upload supporting documents securely
• Receive in-dashboard notifications

Emergency Support Procedures

Contact our emergency line for urgent issues like unauthorized transactions or platform failures during critical trading times. Emergency support is available 24/7 with sub-five-minute response targets. Use the emergency phone, priority live chat, WhatsApp emergency number, or email with “URGENT” in the subject.

Our security team can freeze accounts, reverse suspicious transactions, and implement immediate protective measures. Backup systems ensure platform continuity during outages. Mobile app access remains active during web platform maintenance, providing uninterrupted trading capability.

We strive to provide Jordanian traders with robust, accessible customer support. Our multi-channel approach ensures you receive assistance promptly and securely across all trading stages.